Course Introduction

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain.

 

BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services.

 

BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.

 

Often the business processes are information technology-based and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of the business process outsourcing industry. (Source)

BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services.


BPO Course Syllabus:

  1. Theory and Practical Competencies in Computer Fundamentals
  2. Practice and detailed knowledge and usage of English language
  3. Letter writing and Email:
  4. Basics Math and Problem Solving
  5. Personal Grooming
  6. Corporate Etiquette & Current Affairs, Team Work:
  7. Control and Management:
  8. Concept of business process OUTSOURCING: Life In BPO:
  9. Speak Well 1: Practice and detailed knowledge and usage of English language
  10. Telephone Etiquette;
  11. Telephone Tips;
  12. ITES and Back Office function;
  13. Call center technology
  14. Importance of Customer Service
  15. Team Work 2:
  16. Typing Skill:
  17. Information Sources
  18. Information Centre
  19. Procedure for Information Search
  20. Learning
  21. Memory of Cognition
  22. Meta-Cognition & Study Strategies
  23. Learning on Job
  24. Learning Practical Skills
  25. Testing of Acquired Skills
  26. Basics of Communication Techniques of Communications
  27. Concept of Business Process Outsourcing Back office management.
  28. What is Outsourcing?
  29. Financial outsourcing
  30. HR outsourcing benefits at the station,
  31. Front office management
  32. What is a Call Center?
  33. Soft Skills Maintain a healthy,
  34. safe and secure working environment
  35. Project Work / Industrial Visits

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